If you have questions or need support (including outside of our appointment hours), please email celt-help@iastate.edu, describing your questions or issues (with the steps to replicate), and if it is a course-specific issue, include your course title and number. This email will create a ServiceNow ticket for easy tracking and notify our team to follow up with you promptly during our work hours.

Additionally, you may call 515-294-5357 and we will transfer your call to a staff member, or take a message and send it to celt-help.

Scheduling an Appointment

Help is available for instructional support and design, Top Hat, technology, New Quizzes, Canvas, and more by scheduling an appointment with a CELT staff member through our Microsoft Bookings Calendar. 

Once you book an appointment, they are emailed a meeting invitation with a meeting link. At the time of the meeting, attendees go to the Microsoft Outlook calendar meeting invite and select “Join Meeting.”